Cancellation & Returns Policy

Can items be returned?

Poshtae range of Dry fruits, Exotics & Staples are natural, chemical & pesticides free and unprocessed. Change in colour or texture if any, is only natural and unique to the product. We have a “NO RETURNS” and “NO EXCHANGE” policy on our edible products.

However if the package of the item/s ordered is open or tampered, you can write to us at : and we will be eager to sort it out to your satisfaction.

I see the 'Cancel' button but I can't click on it. Why?

A greyed out and disabled 'Cancel' button can mean any one of the following:

1. The item has been delivered already
2. The item is non-refundable

How can I know the status of my refund?

You can visit 'My Orders' to know the status of your refund.

For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will not be processed .

What are the modes of refund available after cancellation?

The different refund modes available are:

  1. Poshtae Wallet – You can get the amount refunded and transferred to your Poshtae Wallet. You will get this option only if you have a Poshtae Wallet account with Poshtae.
  2. Back to source - The amount is refunded to the payment mode that was originally used to pay for the order
  3. NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible

I ordered a wrong item. Can I return it?

The return policy does not support the return of item(s) ordered wrongly.

What should I do if I find the package open or tampered on delivery?

You can request for the item to be replaced by writing in to :

Can I change the address for the pick-up of the open / tampered returnable item(s) in my order?

If the pin code of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

Why have I been asked to ship the open / tampered returnable item?

When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to Poshtae. Since Poshtae can arrange for a refund or a replacement only after the item is received, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.

Poshtae may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

What is the pickup process?

Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.

In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to Poshtae within 30 days of the return related email being sent to you.

I have requested for a return for my open / tampered returnable item. When will it happen?

You can now track the status of your return easily right from your Poshtae account. Just visit the 'My Orders' page to see its status along with the date of pick-up and status of your refund if applicable. You will also receive an email & SMS with the details of your return.

I have requested a replacement, when will I get it?

You may visit 'My Orders' to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.

How long does it take to cancel an order?

Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by Poshtae. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to Poshtae.

What are the checks done for an open / tampered returnable item that I'm returning?

During pick-up, your product will be checked for the following conditions:

Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product The pouch/packing should be in tact with the ingredients inside
Unused Product The product should be unused, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).
Undamaged Product The product should be undamaged and without any tears or holes.
Undamaged Packaging Product's original packaging should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by Poshtae.


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