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    What is My Account?

    My Account is the section you reach after you log in at Poshtae.com. My Account allows you to track your active orders, saved items from your previous sessions, credit note details as well as see your order history and update your contact details.

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    How do I reset my password?

    You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

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    What are credit notes & where can I see my credit notes?

    Credit notes reflect the amount of money which you have pending in your Poshtae account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

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    What is My Shopping List?

    My Shopping List is a comprehensive list of all the items previously ordered by you on Poshtae.com. This enables you to shop quickly and easily in future and for repeat purchase too.


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    What are the modes of payment?

    You can pay for your order on Poshtae.com using the following modes of payments:

    a. Cash on delivery (COD)
    b. Credit and debit cards (VISA / Mastercard / Rupay)
    c. Net Banking,
    d. Google Pay
    e. Paytm

    If you choose COD as the payment method, you will need to pay our delivery executive in cash at the time of delivery. To minimize contact, please give the executive the exact amount or the order total rounded up to the nearest hundred. The executive will not be able to return any change.

    Any balance due will be credited directly to your Poshtae wallet which you can utilise in your next order.

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    Are there any other charges or taxes in addition to the price shown?

    There is no VAT. However, GST will be applicable as per Government Regulations.

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    Is it safe to use my credit/ debit card on Poshtae?

    Yes it is absolutely safe to use your card on Poshtae.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

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    What is the meaning of cash on delivery?

    Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

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    If I pay by credit card how do I get the amount back for items not delivered?

    If we are not able to deliver all the products in your order and you have already paid for them online, the balance amount will be refunded to your Poshtae account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

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    Where do I enter the coupon code?

    Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any e-voucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

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    What is Poshtaé Wallet?

    Poshtaé Wallet is a pre-paid credit account that is associated with your Poshtaé account. This prepaid account allows you to pay a lump sum amount once to Poshtaé and then shop multiple times without having to pay each time.
    Click here to know more :

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    When will I receive my order?

    Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you.

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    How are the dry fruits and Honey packaged?

    Dry Fruits, Honey and other products are hygienically packed and carefully handled.

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    How are the dry fruits & Honey weighed?

    Dried fruits tend to be very sticky, snacks and nuts are very delicate and prone to break, while cereals cause substantial dust. The weighing and packaging of these products represents a definite challenge and hence every care is taken to pack proper weight of these products with a precision of even 5 gms.

    Currently, honey is measured in weight and not in fluid ounces due to the variable moisture content. Measuring honey by weight is the best way to guarantee product consistency and hence we sell honey by weight.

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    How will the delivery be done?

    We have excellent tie ups with delivery companies with a proven track record and integrity that ensures timely and accurate delivery to our customers.

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    How do I change the delivery info (address to which I want products delivered)?

    You can change your delivery address on our website once you log into your account. Click on “My Account” and go to the “Update My Profile” section to change your delivery address.

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    Do you deliver in my area?

    You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

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    What is the minimum order for delivery?

    There is no minimum order for delivery but we charge a nominal delivery fee as below.

    For Poshtae Club customers in all cities with order value Rs. 600/- or above, the delivery charge is Rs. 0 (free delivery).

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    Will someone inform me if my order delivery gets delayed?

    In case of a delay, our customer support team will keep you updated about your delivery.



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