FAQ

Registration

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  How do I register?

  You can register by clicking on the "Sign Up" link on the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

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  Are there any charges for registration?

  No. Registration on Poshtae.com is absolutely free.

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  Do I have to necessarily register to shop on Poshtae?

  You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

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  Can I have multiple registrations?

  Each email address and contact phone number can only be associated with one Poshtae account.

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  Can I add more than one delivery address in an account?

  Yes, you can add multiple delivery addresses in your Poshtae account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

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  Can I have multiple accounts with same mobile number and email id?

  Each email address and phone number can be associated with one Poshtae account only.

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  Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

  Yes.. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

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  Can I have different city addresses under one account and still place orders for multiple cities?

  Yes, you can place orders for multiple cities.

Account Related

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  What is My Account?

  My Account is the section you reach after you log in at Poshtae.com. My Account allows you to track your active orders, saved items from your previous sessions, credit note details as well as see your order history and update your contact details.

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  How do I reset my password?

  You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

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  What are credit notes & where can I see my credit notes?

  Credit notes reflect the amount of money which you have pending in your Poshtae account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

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  What is My Shopping List?

  My Shopping List is a comprehensive list of all the items previously ordered by you on Poshtae.com. This enables you to shop quickly and easily in future and for repeat purchase too.

Payment

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  What are the modes of payment?

  You can pay for your order on Poshtae.com using the following modes of payments:

  a. Cash on delivery (COD)
  b. Credit and debit cards (VISA / Mastercard / Rupay)
  c. Net Banking,
  d. Google Pay
  e. Paytm

  If you choose COD as the payment method, you will need to pay our delivery executive in cash at the time of delivery. To minimize contact, please give the executive the exact amount or the order total rounded up to the nearest hundred. The executive will not be able to return any change.

  Any balance due will be credited directly to your Poshtae wallet which you can utilise in your next order.

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  Are there any other charges or taxes in addition to the price shown?

  There is no VAT. However, GST will be applicable as per Government Regulations.

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  Is it safe to use my credit/ debit card on Poshtae?

  Yes it is absolutely safe to use your card on Poshtae.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

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  What is the meaning of cash on delivery?

  Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

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  If I pay by credit card how do I get the amount back for items not delivered?

  If we are not able to deliver all the products in your order and you have already paid for them online, the balance amount will be refunded to your Poshtae account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

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  Where do I enter the coupon code?

  Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any e-voucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

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  What is Poshtaé Wallet?

  Poshtaé Wallet is a pre-paid credit account that is associated with your Poshtaé account. This prepaid account allows you to pay a lump sum amount once to Poshtaé and then shop multiple times without having to pay each time.
  Click here to know more :

Delivery Related

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  When will I receive my order?

  Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you.

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  How are the dry fruits and Honey packaged?

  Dry Fruits, Honey and other products are hygienically packed and carefully handled.

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  How are the dry fruits & Honey weighed?

  Dried fruits tend to be very sticky, snacks and nuts are very delicate and prone to break, while cereals cause substantial dust. The weighing and packaging of these products represents a definite challenge and hence every care is taken to pack proper weight of these products with a precision of even 5 gms.

  Currently, honey is measured in weight and not in fluid ounces due to the variable moisture content. Measuring honey by weight is the best way to guarantee product consistency and hence we sell honey by weight.

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  How will the delivery be done?

  We have excellent tie ups with delivery companies with a proven track record and integrity that ensures timely and accurate delivery to our customers.

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  How do I change the delivery info (address to which I want products delivered)?

  You can change your delivery address on our website once you log into your account. Click on “My Account” and go to the “Update My Profile” section to change your delivery address.

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  Do you deliver in my area?

  You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

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  What is the minimum order for delivery?

  There is no minimum order for delivery but we charge a nominal delivery fee as below.

  Note:
  For Poshtae Club customers in all cities with order value Rs. 600/- or above, the delivery charge is Rs. 0 (free delivery).

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  Will someone inform me if my order delivery gets delayed?

  In case of a delay, our customer support team will keep you updated about your delivery.

Order Related

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  How do I add or remove products after placing my order?

  Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

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  Is it possible to order an item which is out of stock?

  No, you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

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  How do I check the current status of my order?

  The only way you can check the status of your order is by contacting our customer support team.

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  How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

  You will receive an email as well as an sms about unavailable items before the delivery of your order.

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  What You Receive Is What You Pay For

  At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

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  When and how can I cancel an order?

  You can cancel an order before the cut off time of 3 hours by contacting our customer support team or you can also cancel your order from the Customer Service section on the Poshtae website.

Customer Related

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  How do I contact customer service?

  Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at 022-49695437 or via email at support@Poshtae.com

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  What are your timings to contact customer service?

  Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.

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  How can I give feedback on the quality of customer service?

  Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Poshtae. Do write to us at support@Poshtae.com in case of positive or negative feedback.

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  How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

  If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

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  Will Poshtae ask for sensitive information such as bank account details, PIN number, card number?
  Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with Poshtae. If you get any email, call or message from anyone claiming to be from Poshtae asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.
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  Return & Refund

  Poshtae range of Dry fruits, Exotics & Staples are natural, chemical & pesticides free and unprocessed. Change in colour or texture if any, is only natural and unique to the product. We have a “NO RETURNS” and “NO EXCHANGE” policy on our edible products.

  However if the package of the item/s ordered is open or tampered, you can write to us at : support@poshtae.com and we will be eager to sort it out to your satisfaction.

Others

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  Do you have offline stores?

  No. We are a currently available only online and do not have any brick and mortar stores.

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  Where can I find currently running offers/ promotions?

  There is a link called “Offers” on our website. All products with any discount or promotions are listed under this section

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  What do I do if an item is defective (broken, leaking, and expired)?

  We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

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  How will I get my money back in case of a cancellation or return? What are the modes of refund?

  The amount will be refunded to your Poshtae.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.

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  I am a corporate/ business. Can I place orders with Poshtae.com?

  Yes, we do bulk supply of products at special prices to institutions such as hotels, restaurants and corporates. Please contact as at corporate@Poshtae.com  to know more.

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  Is there an expiry date to my wallet credit?

  No, there is no expiry date on the reward amount. Once the money is credited to your Poshtae wallet, it stays there till its used.

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  How do I check my wallet balance?

  You can view your wallet balance and its associated details under "My Wallet" section in "My Accounts" page.